"
DEAR CUSTOMER,

This e-mail has been sent to you by BT Internet to
inform you that we were unable to process your most
recent payment
of bill. This might be due to either of the following
reasons:

1. A recent change in your personal information. (eg:
billing address, phone)
2. Submitting incorrect information during bill payment
process.

Due to this, to ensure that your service is not
interrupted, we request you to confirm and update your
billing
information ..."