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DEAR VALUED CUSTOMER,

An attempt to access your Online Banking was denied on:

Thursday, 17th February 2011 at 09:03:55 GMT

Access was denied for one of two reasons:

The response to your personal log on details did not
match our records

A recent change in your contact information.

If you remember trying to access Online Banking on the
above date and time, please select "That was me."

If you do not remember trying to access Online Banking
on..."